At Cheltenham Town, we promote an inclusive and diverse atmosphere and strive to ensure the matchday experience is enjoyable for everyone who visits the Completely-Suzuki Stadium.
The Supporter Services Group are here to assist all supporters and offer disability assistance. On matchdays, our team can be found in between the main entrance to the HGV Drivers UK Stand and the ticket office within the main car park. To contact them in advance of matchdays, please email slo@ctfc.com.
MATCHDAY SEATING & WHEELCHAIR POSITIONS
Home Supporters: Wheelchair areas are available in Row A of the Colin Farmer Stand sponsored by JM Weston Construction, or the wheelchair users’ section adjacent to the Optimising IT Stand. Wheelchair spaces and personal assistant (PA), companion and carer seats are subject to availability as capacity may be limited and should therefore be booked in advance.
Away Supporters: Wheelchair spaces are located in the Hazelwoods Stand. PAs, companions and carers are seated within designated areas next to the wheelchair space. These are also subject to availability and can be bought through the away team in advance.
There is no specific location for ambulant disabled supporters. The ticket office can advise on the best location depending on the needs of individuals. To get in touch, please email tickets@ctfc.com or call 01242 573558.
TICKET PRICES
Wheelchair Users: Prices for both these sections are charged at the price of standing areas, according to the age of the supporter.
Ambulant Disabled: Supporters pay the standard price for their age category in whichever area of the ground they choose.
PA, Companion & Carer Tickets: If a supporter with a disability would be unable to attend unaccompanied, then a carer ticket will be provided free of charge for the same area of the ground. Proof of highest rate DLA/PIP or receipt of Carers Allowance may be requested at the ticket office.
It is preferable, but not essential if wheelchair users are accompanied by a PA, companion and carer.
Tickets are available to book at the ticket office, or online at: https://cheltenhamtownfc.ktckts.com/.
A ‘tag’ may be required to access certain price types or locations for online bookings. If you have not booked previously, please contact the ticket office to get this tag added to your account.
MATCHDAY CAR PARKING & ACCESS
Accessible parking is limited at the Completely-Suzuki Stadium, but we will always strive to help in every opportunity. Please contact the club's main office to check availability and book a space in advance. Accessible parking is rarely available unless booked ahead of matchdays.
Please note the access from the car park is on the HGV Drivers UK Stand and Optimising IT Stand side of the ground, whereas the Colin Farmer Stand sponsored by JM Weston Construction is on the opposite side of the ground, so we advise allowing plenty of time to get from the car park to turnstiles.
STADIUM ACCESSIBILITY INFORMATION
Colin Farmer Stand – Entrance is via the front of the stand, meaning Row A has step free access from street to seat, higher rows will involve going up steps to the seats.
There are disabled adapted toilets available in the concourse. Catering facilities are available but not dedicated in the concourse.
HGV Drivers UK Stand – There are around 20 steps to get up to Row A of the stand via an external staircase which is fairly steep, but there is a handrail. And then there are more steps to get to the higher rows.
There are no adapted toilets within the stand, however an accessible toilet is available via the same number of steps used to get up to Row A. Catering facilities are also only available via these steps.
Optimising IT Stand (Terrace) – Entrance is from the rear of the stand, with raked steps down for viewing.
There is no adapted toilet available for this area. Catering facilities are accessed via the rear of the stand.
Paddock (Terrace) – Entrance is from the front of the stand, with raked steps up for viewing.
There is an adapted toilet available next to the entrance. Catering facilities are available but not dedicated.
Tunnel (Terrace) – Entrance is from the front of the stand, with raked steps up for viewing.
There is no adapted toilet available for this area. Catering facilities are available but not dedicated and are accessed via the rear of the Optimising IT Stand.
Hazlewoods Stand (Away Supporters) - Entrance is via the front of the stand, meaning Row A has step free access from street to seat, higher rows will involve going up steps to the seats.
Away fans can access the disabled adapted toilets in the Colin Farmer Stand. Stewards are available for assistance and guidance. Catering facilities are available but not dedicated.
Robins Nest Bar – There are disabled adapted toilets available in the bar, and there is a ramp to access the Robins Nest Bar.
Ticket Office – There are two steps to enter the main ticket office, but there is level access to the ticket booths for matchday purchases, which are located in the main car park for home supporters and outside the entrance to the Hazlewoods Stand for away supporters.
Club Shop – There is a ramp to access the club shop.
ADDITIONAL ACCESSIBILITY INFO
Stewards and the Supporter Services Group can assist wheelchair users to navigate entrance to the stadium.
Commentary is available on most home matches on BBC Radio Gloucestershire, accessible via a DAB radio. DAB pocket radios and ear defenders are available for loan by emailing slo@ctfc.com or approaching the Supporter Services Group on the day.
Assistance dogs are permitted, please email safety@ctfc.com in advance so that we can ensure staff are suitably briefed.
Away supporters coaches drop off and pick up immediately outside the away stand before parking off-site.
If mobility is impaired, you may find it helpful to remain in your seat at the end of the match until the majority of those around you have vacated the area. In the case of evacuation of the stadium, the stewards will assist disabled supporters.
Please speak to stewards, the ticket office and/or the Supporter Services Group if you have any questions or need assistance, and we will do our best to ensure your visit is enjoyable and accessible. And if you have any feedback on your matchday experience, please email slo@ctfc.com.
