Cheltenham Town's Supporter Services Group has been at work answering fans’ queries, passing on feedback to the Board of Directors and liaising with the Club to work on a range of activities.
Since the forming of the new-look Supporter Services Group, the team had its first meeting and has been working on a number of tasks around the Club. And there are additional projects and campaigns going on at Cheltenham Town that we’d like to make supporters aware of.
Supporter Services Group Announcements
Compliments to matchday & supporter representatives
For starters, we’d like to pass on compliments to our matchday representatives Chris Russell and Dave Hardy who were applauded by an Oxford United fan for their helpfulness and kindness. So, thank you to Chris and Dave for always going above and beyond for Robins fans and away supporters!
If you’d like to meet the Supporter Services Group matchday representatives or have any questions on matchdays, you can find them near the main entrance to the HGV Drivers UK Stand within the main car park before most home games. Come by and say hi if you’d like to talk to our team!
Our online supporter representative Ade Medcalf also received positive feedback from some Portsmouth fans regarding their experience at the Completely-Suzuki Stadium and the friendliness of our turnstile operators, stewards and matchday representatives. Ade has also been providing information to Robins fans on social media and in forums regarding our away matches.
Managing pigeon mess in the stadium
We were made aware of problems regarding pigeon mess in parts of the Completely-Suzuki Stadium. Over the past couple of months, we’ve liaised with different departments of the Club to ensure the most affected areas, including areas of the Colin Farmer Stand sponsored by JM Weston Construction and HGV Drivers UK Stand, continue to be power washed regularly. And we’re working with the Board of Directors on finding a long-term plan to improve this moving forward.
Creating Her Game Too page
We worked with Kelly-Marie Selby, Cheltenham Town’s Her Game Too Ambassador, to write and publish a page about Her Game Too on the CTFC website. This allows supporters to easily get involved in the campaign and be aware of how to report sexist abuse. For up-to-date information on #HerGameToo, please follow the ambassador and advocates for Cheltenham Town on social media.
Instagram: @hergametoo_chelt
Starting a CTFC SLO X (Twitter) account
The Supporter Services Group wants to be able to connect with Robins fans more easily, so we’ve created an X (formerly Twitter) account. We’ll be sharing useful information for Cheltenham Town supporters, and fans can reach out to ask questions, raise issues and provide feedback. Follow us @CTFC_SLO.
Club Announcements
Announcing next Kids for a Quid matches
The Kids for a Quid (KFAQ) promotion has been very popular once again this season, and we are glad to see the initiative back in 2024. The final two KFAQ matches of the 2023/24 season will be our home matches against Port Vale on 17th February and the rearranged Carlisle United game on 9th April.
For these fixtures, under-14 tickets cost just £1 in all areas of the ground when purchased in advance of matchday and with an accompanied adult.
Backing from the Premier League Fans Fund
Driven by the Cheltenham Town Community Trust, Robins Trust and Cheltenham Town Her Game Too, the Club is striving to encourage more women and girls to our matches, all thanks to the 2023/24 Premier League Fans Fund.
The fund is an initiative with the aim of enabling community organisations to be able to deliver fan focused projects, helping bring clubs closer to the community.
Raising awareness for Child Poverty Action Group
We were excited about the Club running a competition for young Robins fans to design our third shirt as part of a wider awareness and fundraising campaign for Child Poverty Action Group. We are big fans of the winning design by six-year-old Ruby Barnes.
The shirt was worn by the first team for our Boxing Day fixture against Shrewsbury Town. Ruby and five of the runners-up walked out with the team wearing their designs, thanks to the Robins Trust.
The limited run of community third shirts has nearly sold out in all sizes, but match-worn shirts will be sold at auction soon.
Taking part in the Warm Hub
Cheltenham Town opened the Club to the local community once again this winter, providing a safe and warm setting for supporters and local residents.
The Club teamed up with the Cheltenham Town Community Trust and principal partners Mira Showers to provide hot drinks and breakfast items in the Typecraft Suite at the Completely-Suzuki Stadium for four Mondays in the lead up to Christmas.
If you’d like to get in touch with Cheltenham Town's Supporter Services Group to ask any questions, raise issues or give feedback, please email slo@ctfc.com or drop us a message on X @CTFC_SLO.
Or you can send post to: Supporter Liaison Officer, Completely-Suzuki Stadium, Whaddon Road, Cheltenham, Gloucestershire, GL52 5NA.