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Club News

Refund for Robins fans on Travel Club coach to Exeter

21 November 2019

Cheltenham Town supporters who travelled on the Travel Club coach to Exeter City on Saturday will be able to claim a full refund of their coach fare and, if applicable, their match ticket.

The supporters coach suffered a damaged window on route to the match and was unable to continue onwards, leaving nearly 80 fans stranded and unable to get to St James Park.

Discussions have taken place this week between Cheltenham Town, Marchants Coaches and Exeter City resulting in the following information for affected supporters.

1) All supporters who purchased a coach ticket for Exeter City will have the choice to either obtain a full refund or a free coach ticket to the away match at Mansfield Town next month.
2) All supporters on the coach who had purchased a match ticket in advance will be able to claim a full refund.

In order to take advantage of these offers, please call in at the ticket office during the normal opening hours or before Saturday's match against Colchester United.

In addition, we would like to inform supporters that the vehicle involved in this incident will no longer be used for Travel Club bookings from this point forward.

Cheltenham Town director Paul Godfrey explained: "We were very saddened to hear about the plight of the supporters coach on Saturday and I would like to say a huge thank you to both Exeter City and Marchants Coaches for their assistance in enabling supporters to be fully reimbursed.

"Exeter City have made a magnificent gesture in offering to refund the ticket prices and it's an example of the co-operation that often exists between clubs, particularly in the lower divisions. We may be going all out to beat each other on the pitch but off it we all endure the same challenges and will often help each other if we can."


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