The Board and staff of Cheltenham Town Football Club have now completed their review of Saturday's match against Macclesfield Town and are currently in the process of responding to a request from the FA for information regarding the alleged incident of discriminatory abuse aimed at Macclesfield Town manager Sol Campbell.
Director and Club Secretary Paul Godfrey explained: "Unfortunately it seems the stewards at the Speedy Skips Stand end of the ground did not relay the reports of discriminatory chanting until after the end of end of the match.
"This information should have been sent to the control room immediately so that the appropriate response could be co-ordinated and we will be following up in all future stewards briefings to make sure that this protocol is followed.
"We are now in the process of co-operating with the police to try and identify those responsible.
"We should not have to deal with this kind of behaviour in 2019 even if it was involving a relatively small number of people.
"We condemn the actions of those responsible in the strongest terms and will take action against anyone proven to have been involved.
"Cheltenham Town Football Club is trying to create a fully inclusive environment where the whole community can watch football. We want everyone to feel that they can come to the ground without the possibility of being offended or discriminated against and if we need to work harder to achieve that then we certainly will do."