Contact us
General Enquiries
General Enquiries should be directed to the follow contact details:
Phone: 01242 573558
Email: info@ctfc.com
General information
Complaints
Please email info@ctfc.com and your complaint will be forwarded to the relevant person for a response from Cheltenham Town FC.
Personal information change
If you have recently changed address or email address and would like to inform the club in order to update our database, please email your new and old details to john.finnigan@ctfc.com.
Trial requests
Please note that the club does not hold open trial matches and we are unable to respond individually to all requests from players asking for trials. If you are a player wishing to join Cheltenham Town FC then please include a full football CV including details of clubs played for and references for the attention of the first team manager or head of youth. We regret that due to the large number of players contacting us every year we are unable to respond individually to everyone. If your query is about youth trials then please contact youth@ctfc.com.
Club Memorabilia
Badges, keyrings, programmes and other such items can be purchased from the CTFC Club Shop here at the stadium, or via the online shop. You can also enquire using shop@ctfc.com.
Charity requests
Cheltenham Town Football Club receives many legitimate requests every week for signed merchandise to help raise funds for charity events. However, the club only accepts requests in writing through an email which provides a background of the charity and full details such as a reason for fundraising and contact details. All requests should be addressed to the club and the policy of Cheltenham Town is to consider local organisations applications first. Please contact accounts@ctfc.com with your charity query.
Ticket Office
Our ticket office is situated next to the main entrance at the Completely-Suzuki Stadium.
The postal address for the ticket office is as follows:
Cheltenham Town FC Ticket Office,
Completely-Suzuki Stadium, Whaddon Road,
Cheltenham, Gloucs,
GL52 5NA
Phone: 01242 573558 (Option 1)
Email: tickets@ctfc.com
Matchday tickets can be purchased online via our online ticket office by clicking HERE
Club Shop
The Club Shop is based next to the main entrance at the Completely-Suzuki Stadium.
For information about product availability, special offers, replica kit and all merchandising enquiries email: shop@ctfc.com
To call our club shop at the Completely-Suzuki Stadium phone: 01242 573558
You can also visit our online store by clicking HERE
Conference & Meetings
The Conference team at the Completely-Suzuki Stadium can be contacted as follows:
Phone: 01242 573558
Email: accounts@ctfc.com
Media, Communications & Website
For all media, press, programme and website enquiries please contact:
Christian Parry
Media & Communications Manager
Email: media@ctfc.com / paul.godfrey@ctfc.com
Telephone: 01242 573558
Matchday accreditation
To gain media access, for broadcast, print or web journalists, including photographers, you must have the correct media licence, obtained via Dataco - who organise this for both the Football League and Premier League.
If you have a media licence, you should apply via the Internet Press Booking System (I-PBS) found at www.football-dataco.com using your username and password.
Please note, all media requests must be received at least 48 hours before kick-off. You will be unable to apply via I-PBS after this point, and it is unlikely requests direct to the club will be accepted.
Manager/player interviews
Regular pre-match press conferences are also open to accredited journalists only; these are usually held on Thursdays for Saturday matches, and the day before midweek fixtures. To apply for accreditation, please email the media team on the above number or emails.
All requests from representatives of the media for interviews with Cheltenham Town players and management should be addressed to Media & Communications Manager who will respond as quickly as possible.
Player Appearance Requests
Requests for player appearances must be directed to the media department via email. We take our role in the community very seriously, but for obvious reasons there will be certain days when the football club will be unable to help.
Cheltenham Town Community Trust
To discover more about the Cheltenham Town Community Trust click HERE
Email: community@ctfc.com / olly.roberts@ctfc.com
Phone: 01242 588119
Accounts & Administration
The Accounts and Adminstration team at the Completely-Suzuki Stadium can be contacted as follows:
Phone: 01242 573558
Email: accounts@ctfc.com