When available home supporters can purchase tickets through this websites 'online' ticket facility and it's a simple task which can be undertaken from any pc linked to the internet.

Our online system utilises a secure payment method which is both encrypted and certificated. When buying a ticket online you will pay the full matchday price.

Please note from the start of the 2009/10 season:- if the game has been designated as one of the 10 CTFC Fan Membership Loyalty Scheme discounted matches you will only be able to enjoy your ticket(s) discount by ordering in advance over the telephone, or by visiting the Ticket Office in person. Whilst these games might be available online ticket prices will in fact be at the full matchday costs.

General Information when ordering online

If the game is available online you will see the match listed and you will be able to gain access to it at any time of the day or night, until that match ceases to remain available.  If no games are available online you will see the following message displayed, 'There are no items available for sale from this kiosk'.

If home match tickets are released for sale online they will appear on the online kiosk 2/3 weeks ahead of the fixture. If for some reason this is not the case, updates will be provided on the official website home page and ticket page informing supporters why this match is not available online.

The Family Stand - please note that we do not sell online tickets for the 'Family section' so as to prevent sales to single supporters over the age of 16 years and/or groups of supporters who are not a family unit.

The Abbey Business Stadium plan displayed at the bottom of this page indicates the location of the seating blocks within the home areas of the In2Print and Stagecoach West Stands.

Step by step guide to buying online:-
- Go to the 'online ticket' page of this website.
- ignore the username/password sections at this stage.
- click on 'match tickets' to reveal the games available
- select the game you intend buying tickets for by clicking on the name of the relevant opponents.
- select the relevant area of the ground and the block if it is subsequently necassary.
- select the number of tickets you require in that section by entering the relevant number in any of the boxes provided.
- you must also click in either the postal option or collection option on this page. We would strongly advise purchasers to go for the 'collection on matchday' option as we cannot be responsible for any tickets lost in the post.
- at this stage a £2 processing fee will automatically be added to your final bill.
- in the case of seated areas the next page will show the 'best available seats' on offer at the time of your booking.
- if the seats offered are acceptable to you click on the seat number shown and you will be taken directly to the payments page to finalise your purchase.
- the facility accepts payment using any of the following cards:- switch/maestro/visa/solo/mastercard.
- once you have paid for your tickets the online system will automatically issue you a receipt with an order number. This order number should be noted down or printed off for future reference should it become necessary.
- if you have any doubts about your order please telephone the Ticket Office (01242) 573558 when it is next open for business.

TICKET REFUNDS - Cheltenham Town FC operate a strictly no refund policy on all match tickets.

IMPORTANT TICKET INFORMATION - retaining match ticket stubs. Throughout the season supporters are advised to retain all match ticket stubs, including away ticket stubs for any games they attend. On certain occasions the club may need to operate a priority allocation scheme so that holders of certain ticket stubs can qualify for limited match tickets. Season ticket holders automatically gain a priority, but they should also retain their away ticket stubs as these could become a further qualifying factor.