12:00 05 June 2014
By CTFC Media
Frequently Asked Questions
Do you have a question or query? Perhaps you can find your answer here on the Cheltenham Town FAQ page.
In this section of the website we hope to provide the answers to some of the frequently asked questions we recieve here at Cheltenham Town Football Club.
How do I purchase a season or match ticket?
Match and season tickets can be purchased in person here at Whaddon Road, over the phone on 01242 588117 or through our online ticket office which you can find in the ticket section of this website. If you have missed out on buying a season ticket at the start of the season then don't worry! Half Season Tickets are usually available after Christmas and represent real value for money.
How do I book hospitality?
The hospitality here at Cheltenham Town Football Club is something to be experienced. Top quality food and entertainment is just a small part of a full package we can offer you here at the Football Club. Contact Marie Carter on 01242 588105 or email@example.com. Alternatively you can also contact Steven Burge on 01242 588107 or firstname.lastname@example.org. Season ticket holders are reminded that they can take advantage of preferential hospitality rates.
To learn more about matchday hospitality, click here.
I want to visit the club shop - when is it open?
Tue - Fri: 10am - 2:45pm
*The ticket office and club shop are closed on a Monday unless there is a midweek home match.
Saturday (Home matches): 12pm to 3pm and 30 minutes after the game.
Is Whaddon Road available for hire on non-matchdays?
Yes, we have a number of function rooms here at the stadium which can be used for private parties, corporate activities or special events. Season ticket holders are reminded that they can take advantage of a 50% discount on room hire. Ask for the commercial department when making our booking or, alternatively, if it is the bars you wish to hire, ask for Jeff Watson.
Does the football club have conferencing facilities for business meetings, seminars and conferences?
Yes, we have a number of rooms to suit different size events for your business. We are also able to provide catering, projectors and wi-fi. Contact Meg Lancasrer on 01242 588104 or email@example.com.
To learn more about conferencing, click here.
How can I get signed merchandise?
Signed merchandise is available to purchase from the CTFC Club Shop but only via requests made to shop manageress Debbie Davis. Contact Debbie on 01242 588112 or using firstname.lastname@example.org
How do I apply for a donation for a charity?
We receive plenty of charity requests every week to help raise money for charities and good causes. Charity requests should be sent direct to Jennie Thomas (email@example.com) but please note that we will only consider requests in writing on headed charity notepaper or, in case of individual causes, with a supporting letter from your chosen charity.
How do I get a message on the scoreboard or over the tannoy?
For scoreboard or tannoy announcements please contact the club on 01242 573558 or email us firstname.lastname@example.org.
How do I get to Whaddon Road?
Getting to Whaddon Road is simple and the stadium is within walking distance of Cheltenham town centre. The town's public transport system will ensure a simple trip to the ground and signs for the stadium are clearly located around the town.
Full directions can be found here.
Is there parking available on matchdays and do you have disabled spaces?
Yes, the club has a number of car park spaces available throughout the season but these are available on a first come first served basis. We also have a limited number of disabled spaces available. Car Park season tickets are available and you should contact Jennie Thomas on 01242 588101 or email@example.com.
How can I advertise with the club?
We have plenty of advertising opportunities here at Cheltenham Town from a perimeter board to a page in the matchday programme. Contact Steven Burge on 01242 588107 or firstname.lastname@example.org.
Find out more about advertising here.
How can I sponsor a player?
You can support your favourite Robin by either sponsoring his home or away kit and this season's sponsorship package offers superb value to those interested. Contact Steven Burge on 01242 588107 or email@example.com.
For more details on Player Sponsorship, click here.
How can my child become more involved with Cheltenham Town FC?
We have a really successful Junior Robins club which entitles your child to watch FREE league football here at Cheltenham Town. There will also be major perks like the Christmas Party and the good news is that it is absolutely FREE to join.
For more details on the Junior Robins please click here and for more information on half term courses click here.
Do you have a mascot package available for my child?
Yes and we can guarantee it will be a day to remember for your child. Contact Meg Lancaster using firstname.lastname@example.org.
Find out more about our mascot packages here.
Do you run any events at Cheltenham Town FC?
We run small to large scale events all year round here at Cheltenham Town FC. Six-a-side tournaments, sportsman dinners, comedy nights are just a few of the events we have run here and we recommend keeping updated here at www.ctfc.com.
Can I book a player appearance?
The club prides itself on it's work within the Gloucestershire community and player appearances are available for certain occasions. Please note that we do get many requests for player appearances every week and it's not always possible to provide a player on occasions due to training patterns, games or unforseen circumstances. Please also note that we will not agree to player appearances on a Sunday.
School visits are also popular but, if the school isn't linked with our Community Programme, then there may be a small charge to cover our costs.
Contact James Brown on 01242 588103 or email@example.com.
I am currently working on a university project/dissertation and I am wondering whether someone from the Football Club can answer questions or take part in my research. Who do I contact?
We receive a huge volume of these requests through and it's not always possible to help every single student. Contact firstname.lastname@example.org and your request will be forwarded to the relevant department.
I am currently organising a fundraising event and would like to collect outside the stadium on matchdays, who do I need to ask for permission?
You will need to contact our Community Department on 01242 588119 or email@example.com regarding collections.
I've lost something at a game and want to track it down. Who do I contact?
All lost property is kept in a secure place until it can be returned to the owner. If you have lost something within the ground then please contact the club on 01242 573558 and provide a description of the missing item. You can also email us using firstname.lastname@example.org.
Have we missed something? Got a question to add to the FAQ section? Contact us using email@example.com.